Effective Date: December 1, 2025
Last Updated: December 1, 2025
This Privacy Policy applies to Oakcrest Group LLC and all subsidiaries, including:
- Oakcrest Hospitality LLC
- Oakcrest Poconos LLC
- Oakcrest Miami LLC
- Any future Oakcrest-owned sub-LLCs
Oakcrest is committed to protecting your privacy and handling personal information responsibly when you interact with our properties, websites, Wi-Fi, smart-home systems, or booking platforms.
1. Information We Collect
a. Information Provided by Guests
- Name
- Email address
- Phone number
- Government-issued ID (when required by Airbnb, VRBO, HOA, or local laws)
- Guest count and reservation details
- Vehicle information (when required by HOA or parking rules)
- Special requests, preferences, and messages
- Information submitted through our TouchStay digital guidebook
- Payment details (processed securely by booking platforms; we do not store card numbers)
b. Automatically Collected Information
- Wi-Fi login data via Beambox
- Device information such as IP address or browser type
- Smart lock access logs
- Blink doorbell camera activity at the front exterior entry only (no other cameras or surveillance footage)
- Minut noise/occupancy readings (decibel levels only; no audio recording)
- Website analytics, cookie data, and retargeting pixels
- Platform messaging data (Airbnb/VRBO)
c. Information Received from Third Parties
- Airbnb, VRBO, Booking.com reservation and profile data
- Hospitable (guest messaging, unified inbox, direct-booking info, reservation sync)
- Boostly and our direct-booking website (guest inquiries, reservation details, submitted email/phone numbers)
- TouchStay interaction data
- Stripe or other processors (limited financial data)
2. How We Use Information
- Operate and manage guest stays
- Verify identity and ensure property access
- Protect property, enforce house rules, and prevent security risks
- Customer service and communication
- Marketing communications (opt-out available)
- Legal, regulatory, and insurance-related purposes
3. Sharing Information
We do not sell personal information. We may share information only with trusted vendors:
- Booking platforms (Airbnb, VRBO)
- Boostly direct-booking platform
- Hospitable property management and messaging platform
- Beambox Wi-Fi systems
- Minut monitoring devices
- Smart lock providers
- Blink video doorbell
- Security system providers
- Email marketing tools
- Cleaning and maintenance staff (limited necessary details)
- Legal or regulatory authorities when required
4. Cookies & Tracking
We use cookies and analytics to enhance website performance and user experience. Guests may disable cookies via browser settings.
5. Data Retention
- Wi-Fi logs: 12–24 months
- Blink footage: retained per device settings (typically short-term unless needed)
- Minut logs: short-term retention
- Reservation data: retained based on legal requirements
6. Data Security
We use encryption, secure smart devices, and restricted access systems. We utilize one Blink doorbell camera located at the front exterior entry, which records exterior video only. We do not use interior cameras or any additional surveillance footage.
7. Guest Rights
Guests may request access, correction, or deletion of their personal information where applicable.
Contact: stay@oakcrestchalet.com or (717) 255-4590.
8. Children’s Privacy
We do not knowingly collect information from children under 16.
9. International Guests
Data may be processed in the United States.
10. Updates
This policy may be updated periodically. Updated versions will be posted on the website.
11. Contact Us
Email: stay@oakcrestchalet.com
Phone: (717) 255-4590
Address:
Oakcrest Group LLC
2001 L Street NW, Suite 500
Washington, DC 20036
